Shipping, explained
Free standard U.S. shipping. No minimum order. Handling 2–3 + transit 3–6 business days; 5–9 business days total.
Shipping policy$49.99
A closer look
.pw-product-detail-vendor {
display: none;
}
.pw-product-description-color-choose {
position: relative;
padding: 120px 0;
background-color: #F6F4EF;
margin: 120px 0;
border-radius: 0 80px 0 0;
overflow: hidden;
}
.pw-product-description-color-choose-background-img-svg1 {
position: absolute;
top: 0;
left: 145px;
}
.pw-product-description-color-choose-background-img-svg2 {
position: absolute;
bottom: 0;
left: 0;
}
.pw-product-description-color-choose-background-img-svg3 {
position: absolute;
bottom: 0;
right: 0;
}
.pw-product-description-color-choose-content-box {
position: relative;
width: 1368px;
margin: 0 auto;
display: flex;
justify-content: space-between;
align-items: center;
}
.pw-product-description-color-choose-content {
width: 440px;
padding: 0 24px;
}
.pw-product-description-color-choose-content-title {
font-family: 'Poppins-Bold';
font-size: 40px;
line-height: 125%;
color: #292929;
letter-spacing: -0.01em;
margin-bottom: 48px;
}
.pw-product-description-color-choose-content-title span {
color: #FF5349;
}
.pw-product-description-color-choose-content-color {
margin-bottom: 24px;
}
.pw-product-description-color-choose-content-color-title {
font-family: 'Poppins-SemiBold';
font-size: 20px;
line-height: 150%;
letter-spacing: -0.01em;
color: #292929;
margin-right: 8px;
}
.pw-product-description-color-choose-content-color-details {
font-family: 'Poppins-Regular';
font-size: 20px;
line-height: 150%;
color: #292929;
}
.pw-product-description-color-choose-content-color-items {
display: flex;
flex-wrap: wrap;
column-gap: 12px;
row-gap: 24px;
}
.pw-product-description-color-choose-content-color-item {
width: 80px;
height: 80px;
padding: 6px;
transform: 0.5s all ease;
border: 1px solid #F6F4EF;
border-radius: 10px;
cursor: pointer;
}
.pw-product-description-color-choose-content-color-item-background-color {
width: 100%;
height: 100%;
box-shadow: 0px 1.25px 2.5px 0px rgb(0 0 0 / 15%) inset;
border-radius: 10px;
}
.pw-product-description-color-choose-content-color-item:nth-child(1) {
border: 1px solid #292929;
}
.pw-product-description-color-choose-content-color-item:nth-child(1) .pw-product-description-color-choose-content-color-item-background-color {
background-color: #83B6E1;
}
.pw-product-description-color-choose-content-color-item:nth-child(2) .pw-product-description-color-choose-content-color-item-background-color {
background-color: #FFAED7;
}
.pw-product-description-color-choose-content-color-item:nth-child(3) .pw-product-description-color-choose-content-color-item-background-color {
background-color: #FF485A;
}
.pw-product-description-color-choose-content-color-item:nth-child(4) .pw-product-description-color-choose-content-color-item-background-color {
background-color: #777777;
}
.pw-product-description-color-choose-content-color-item:nth-child(5) .pw-product-description-color-choose-content-color-item-background-color {
background-color: #FFF8AA;
}
.pw-product-description-color-choose-content-color-item:nth-child(6) .pw-product-description-color-choose-content-color-item-background-color {
background-color: #87D4E8;
}
.pw-product-description-color-choose-content-color-item:nth-child(7) .pw-product-description-color-choose-content-color-item-background-color {
background-color: #004E99;
}
.pw-product-description-color-choose-content-color-item:nth-child(8) .pw-product-description-color-choose-content-color-item-background-color {
background-color: #AD71C9;
}
.pw-product-description-color-choose-img {
width: 788px;
border-radius: 40px;
overflow: hidden;
}
.pw-product-description-color-choose-img img {
display: none;
}
.pw-product-description-color-choose-img img:nth-child(1) {
display: block;
}
.pw-product-description-color-choose-content-mobile {
display: none;
}
@media screen and (max-width:1439px) {
.pw-product-description-color-choose-content-box {
width: 952px;
}
.pw-product-description-color-choose-img {
width: 464px;
}
.pw-product-description-color-choose-content-color-items {
row-gap: 24px;
}
}
@media screen and (max-width:1023px) {
.pw-product-description-color-choose {
margin: 64px 0;
padding: 64px 16px;
border-radius: 0 40px 0 0;
}
.pw-product-description-color-choose-background-img-svg1 {
position: absolute;
top: 0;
left: -250px;
}
.pw-product-description-color-choose-background-img-svg3 {
position: absolute;
bottom: 0;
right: -250px;
}
.pw-product-description-color-choose-content-box {
display: none;
}
.pw-product-description-color-choose-content-mobile {
display: block;
position: relative;
}
.pw-product-description-color-choose-content-title {
font-size: 28px;
margin-bottom: 32px;
text-align: center;
}
.pw-product-description-color-choose-img {
border-radius: 24px;
margin-bottom: 24px;
width: 100%;
}
.pw-product-description-color-choose-content-color-title {
font-size: 16px;
margin-right: 4px;
}
.pw-product-description-color-choose-content-color-details {
font-size: 16px;
}
.pw-product-description-color-choose-content-color {
margin-bottom: 16px;
}
.pw-product-description-color-choose-content-color-items {
column-gap: 8px;
row-gap: 16px;
}
.pw-product-description-color-choose-content-color-item {
width: 48px;
height: 48px;
padding: 4px;
border-radius: 10px;
}
.pw-product-description-color-choose-content-color-item-background-color {
border-radius: 6px;
}
}
@media screen and (max-width:767px) {
.pw-product-description-color-choose-background-img-svg3 {
right: -332px;
}
}
.pw-product-description-productfeature-movie {
width: 100%;
position: relative;
border-radius: 0 80px 0 0;
background-color: #F6F4EF;
margin-top: 120px;
}
.pw-product-description-productfeature-movie-mobile {
display: none;
}
.pw-product-description-productfeature-movie-container {
width: 1368px;
margin: 0 auto;
display: flex;
position: relative;
}
.pw-product-description-productfeature-movie-content {
width: 439px;
border-right: 1px solid #E2E2E2;
padding: 120px 0;
position: relative;
}
.pw-product-description-productfeature-movie-content-border {
width: 5px;
height: 89px;
position: absolute;
top: 295px;
right: -2.5px;
border-radius: 2px;
background-color: #ff5349;
transition: 0.3s all ease;
}
.pw-product-description-productfeature-movie-content-title {
font-family: 'Poppins-Bold';
font-size: 40px;
line-height: 125%;
letter-spacing: -0.01em;
color: #292929;
padding: 27.5px 24px 48px;
padding-left: 0;
}
.pw-product-description-productfeature-movie-content-title span {
color: #ff5349;
}
.pw-product-description-productfeature-movie-content-items {
padding-bottom: 27.5px;
}
.pw-product-description-productfeature-movie-content-item {
display: flex;
margin-bottom: 16px;
cursor: pointer;
position: relative;
/* height: auto;
overflow: hidden; */
align-items: center;
transition: all 0.5s ease-out;
}
.pw-product-description-productfeature-movie-content-item:nth-child(1) {
height: auto;
align-items: flex-start;
}
.pw-product-description-productfeature-movie-content-item-text {
width: 315px;
height: auto;
margin: auto 0;
}
.pw-product-description-productfeature-movie-content-item:nth-child(1) .pw-product-description-productfeature-movie-content-item-text {
/* max-height: 200px; */
}
.pw-product-description-productfeature-movie-content-item-text-normal {
padding-top: 12px;
font-family: 'Poppins-Regular';
font-size: 20px;
line-height: 150%;
color: #737373;
display: none;
}
.pw-product-description-productfeature-movie-content-item-img {
margin-right: 16px;
width: 60px;
height: 60px;
}
.pw-product-description-productfeature-movie-content-item-img svg {
position: absolute;
}
.pw-product-description-productfeature-movie-content-item-text-bold {
font-family: 'Poppins-SemiBold';
font-size: 24px;
line-height: 125%;
letter-spacing: -0.01em;
color: #E2E2E2;
height: auto;
display: flex;
align-items: center;
}
.pw-product-description-productfeature-movie-content-item:nth-child(1) .pw-product-description-productfeature-movie-content-item-text-bold {
color: #292929;
}
.pw-product-description-productfeature-movie-content-item-img-svg1 {
opacity: 0;
}
.pw-product-description-productfeature-movie-content-item:nth-child(1) .pw-product-description-productfeature-movie-content-item-img-svg1 {
opacity: 1;
}
.pw-product-description-productfeature-movie-content-item:nth-child(1) .pw-product-description-productfeature-movie-content-item-img-svg2 {
opacity: 0;
}
.pw-product-description-productfeature-movie-content-item:nth-child(1) .pw-product-description-productfeature-movie-content-item-text-normal {
display: block;
}
.pw-product-description-productfeature-movie-content-item:nth-child(1) {
align-items: flex-start;
}
.pw-product-description-productfeature-movie-content-item:nth-child(4) {
margin-bottom: 0px;
}
.pw-product-description-productfeature-movie-items {
padding: 120px 0 120px 140px;
display: flex;
align-items: center;
}
.pw-product-description-productfeature-movie-item {
border-radius: 40px;
overflow: hidden;
width: 788px;
display: none;
isolation: isolate;
}
.pw-product-description-productfeature-movie-item:nth-child(1) {
display: block;
}
.pw-product-description-productfeature-movie-item video {
width: 100%;
object-fit: cover;
height: 563px;
}
.pw-product-description-productfeature-movie-background-img {
position: absolute;
height: 100%;
width: 100%;
}
.pw-product-description-productfeature-movie-mobile-background {
position: absolute;
height: 100%;
width: 100%;
}
.pw-product-description-productfeature-movie-background-img-svg1 {
position: absolute;
top: 0;
left: 145px;
}
.pw-product-description-productfeature-movie-background-img-svg2 {
position: absolute;
bottom: 0;
left: 0;
}
.pw-product-description-productfeature-movie-background-img-svg3 {
position: absolute;
bottom: 0;
right: 0;
}
.pw-product-details-faq-head {
transition: 0.5s all ease;
}
@media screen and (max-width:1439px) {
.pw-product-description-productfeature-movie-container {
width: 100%;
padding: 0 36px;
}
.pw-product-description-productfeature-movie-item {
width: 47.75vw;
}
.pw-product-description-productfeature-movie-item video {
height: 34.08vw;
}
.pw-product-description-productfeature-movie-items {
padding: 200px 0 200px 3.8vw;
}
.pw-product-description-productfeature-movie-content {
width: calc(100% - 51.55vw);
}
.pw-product-description-productfeature-movie-content-title {
padding: 0 24px 48px;
}
.pw-product-description-productfeature-movie-content-items {
padding-bottom: 0;
}
.pw-product-description-productfeature-movie-content-border {
top: 271px;
}
}
@media screen and (max-width:1023px) {
.pw-product-description-productfeature-movie {
display: none;
}
.pw-product-description-productfeature-movie-mobile {
display: block;
border-radius: 0 40px 0 0;
background-color: #F6F4EF;
margin-top: 64px;
margin-bottom: 16px;
position: relative;
overflow: hidden;
}
.pw-product-description-productfeature-movie-background-img-svg1 {
position: absolute;
top: 0;
left: -250px;
}
.pw-product-description-productfeature-movie-background-img-svg3 {
position: absolute;
bottom: 0;
right: -250px;
}
.pw-product-description-productfeature-movie-mobile-title {
font-family: 'Poppins-Bold';
font-size: 28px;
line-height: 125%;
text-align: center;
letter-spacing: -0.01em;
position: relative;
padding: 64px 36px 32px;
}
.pw-product-description-productfeature-movie-mobile-title span {
color: #ff5349;
}
.pw-product-description-productfeature-movie-mobile-items {
position: relative;
padding: 0 36px;
}
.pw-product-description-productfeature-movie-mobile-item {
width: 100%;
padding-bottom: 48px;
}
.pw-product-description-productfeature-movie-mobile-item:last-child {
padding-bottom: 64px;
}
.pw-product-description-productfeature-movie-mobile-item video {
width: 100%;
border-radius: 24px;
}
.pw-product-description-productfeature-movie-mobile-item-content {
padding: 24px 12px 0;
display: flex;
align-items: center;
}
.pw-product-description-productfeature-movie-mobile-item-content-svg {
padding-right: 16px;
}
.pw-product-description-productfeature-movie-mobile-item-content-text-bold {
font-family: 'Poppins-SemiBold';
font-size: 20px;
line-height: 125%;
letter-spacing: -0.01em;
color: #292929;
margin-bottom: 8px;
}
.pw-product-description-productfeature-movie-mobile-item-content-text-normal {
font-family: 'Poppins-Regular';
font-size: 16px;
line-height: 150%;
color: #737373;
}
}
@media screen and (max-width:767px) {
.pw-product-description-productfeature-movie-mobile-title {
padding: 64px 16px 32px;
}
.pw-product-description-productfeature-movie-mobile-items {
padding: 0 16px;
}
.pw-product-description-productfeature-movie-background-img-svg3 {
right: -332px;
}
}
.pw-product-description-scenario-info-img-item {
height: 100%
}
.pw-product-description-scenario-info-img-item video {
object-fit: cover;
height: 100%;
}
/* Faq */
.pw-crowd-compare-box {
max-width: 1368px;
margin: 0 auto;
margin-top: 200px;
}
.pw-crowd-compare-box-top {
max-width: 960px;
padding: 0 120px;
margin: 0 auto;
margin-bottom: 80px;
font-family: "Poppins-bold";
font-style: normal;
font-weight: 700;
font-size: 60px;
line-height: 125%;
text-align: center;
letter-spacing: -0.01em;
color: #292929;
}
.pw-crowd-compare-box-bottom {
background-color: #f7f4ef;
border-radius: 40px;
display: flex;
}
.pw-crowd-compare-box-bottom-out::-webkit-scrollbar {
display: none;
}
.pw-crowd-compare-box-bottom-left {
width: 556px;
padding: 24px;
background-color: #ff5349;
border-radius: 40px;
}
.pw-crowd-compare-box-bottom-title {
text-align: center;
padding-top: 24px;
}
.pw-crowd-compare-box-bottom-title img {
width: 160px;
padding: 16px;
display: inline-block;
max-height: 136px;
}
.pw-crowd-compare-box-bottom-title-text {
font-family: "Poppins-bold";
font-style: normal;
font-weight: 700;
font-size: 24px;
line-height: 125%;
text-align: center;
letter-spacing: -0.01em;
color: #ffffff;
margin-top: 12px;
height: 60px;
}
.pw-crowd-compare-box-bottom-left-info {
margin-top: 40px;
padding: 12px;
background: rgba(255, 255, 255, 0.15);
border-radius: 24px;
}
.pw-crowd-compare-box-bottom-left-info-item {
padding: 24px 24px;
display: flex;
justify-content: space-between;
align-items: center;
margin-bottom: 8px;
max-height: 80px;
}
.pw-crowd-compare-box-bottom-left-info div:last-child {
margin-bottom: 0;
}
.pw-crowd-compare-box-bottom-left-info-item-title {
font-family: "Poppins-medium";
font-style: normal;
font-weight: 500;
font-size: 20px;
line-height: 125%;
max-width: 196px;
color: #ffffff;
}
.pw-crowd-compare-box-bottom-left-info-item.active-hover {
background: rgba(255, 255, 255, 0.15);
border-radius: 12px;
}
.pw-crowd-compare-box-bottom-middle-title-text {
font-family: "Poppins-bold";
font-style: normal;
font-weight: 700;
font-size: 24px;
line-height: 125%;
text-align: center;
letter-spacing: -0.01em;
color: #292929;
margin-top: 12px;
height: 60px;
}
.pw-crowd-compare-box-bottom-middle {
width: 370px;
margin: 0 24px;
padding-top: 24px;
}
.pw-crowd-compare-box-middle-left-info {
background: rgba(255, 255, 255, 0.5);
}
.pw-crowd-compare-box-bottom-left-info-item.item-middle.active-hover {
background: rgba(255, 255, 255, 0.85);
border-radius: 12px;
}
.item-middle {
justify-content: center;
}
.pw-crowd-compare-box-bottom-right {
width: 370px;
padding-top: 24px;
margin-right: 24px;
}
@media screen and (min-width: 1000px) and (max-width: 1599px) {
.pw-crowd-compare-box {
margin: 200px 6vw;
}
.pw-crowd-compare-box-top {
padding: 0 7.5vw;
max-width: 60vw;
}
}
@media screen and (max-width: 999px) {
.pw-crowd-compare-box {
margin-top: 26.66667vw;
padding-right: 0;
}
.pw-crowd-compare-box-top {
margin-bottom: 40px;
font-size: 32px;
padding: 0 6vw;
max-width: 100vw;
}
.pw-crowd-compare-box-bottom-out {
overflow-x: scroll;
padding: 0;
width: 100vw;
margin: 0 -16px;
}
.pw-crowd-compare-box-bottom {
width: fit-content;
border-radius: 24px;
margin: 0 16px;
}
.pw-crowd-compare-box-bottom-title img {
width: 80px;
padding: 8px;
height: 80px;
}
.pw-crowd-compare-box-bottom-title-text,
.pw-crowd-compare-box-bottom-middle-title-text,
.pw-crowd-compare-box-bottom-right-title-text {
font-size: 20px;
margin-top: 8px;
}
.pw-crowd-compare-box-bottom-left-info-item {
padding: 12px;
max-height: 48px;
}
.pw-crowd-compare-box-bottom-left-info-item-title {
font-size: 16px;
max-width: 160px;
}
.pw-crowd-compare-box-bottom-left {
flex-shrink: 0;
padding: 16px;
width: 80vw;
min-width: 288px;
max-width: 556px;
border-radius: 24px;
}
.pw-crowd-compare-box-bottom-middle {
flex-shrink: 0;
width: 60vw;
margin: 0 16px;
min-width: 210px;
max-width: 370px;
border-radius: 24px;
padding-top: 16px;
}
.item-middle svg {
width: 24px;
height: 24px;
}
.pw-crowd-compare-box-bottom-right {
flex-shrink: 0;
width: 60vw;
margin-right: 16px;
min-width: 210px;
max-width: 370px;
border-radius: 24px;
padding-top: 16px;
}
.pw-crowd-compare-box-bottom-left-info {
border-radius: 16px;
}
.pw-crowd-compare-box-bottom-left-info-item.active-hover {
border-radius: 8px;
}
}
Overview + Specification
PAWAii Wireless Pet Water Fountain Pro
Battery-operated Mode
NSF-certified Filter
UV Sterilization
APP
Drinking Report
Water-electricity Separation
PAWAii Wireless Pet Water Fountain
Others
30-Day Battery Life
5000mAh rechargeable battery
No biting on wires
H2Oh Yeah! Ultimate Hydration Tracker for Pets
Smart weighing base
Drinking report on APP
Checkable water intake
A Breeze to Clean
Disassembly takes just 5 seconds
*Please note that the smart weighing base and the external water
pump are
not designed to be washed in water.
3 Ways to Hydrate Your Pet
Inductive mode
Regular mode (1x dispensing per hour)
Manual mode
*The 3 modes exist simultaneously.
Greet Your Pet with More Safety
Water-electricity separation design
Whisper-quiet 30dB Water Pump
68oz Water Holder
Anti-slip Silicone Pad
Specifications
Download
the User Manual
Model
PWF03W-R
Connecting Mode
Wi-Fi
Dimensions
10.6*5.7*7.1 inches
Materials
HIPS + AS + ABS
Capacity
5V
Built-in Battery
5,000 mAh lithium-ion battery
Rated Voltage
5V
Ultraviolet Light Type
LED
Weight
2.9lb / 1.3kg
Frequently Asked Questions
Is there any difference between this pet fountain and a common pet fountain?
With an external water pump, this fountain can really achieve water-electricity separation, keeping
your
pets safe during drinking. Besides, its battery-operated mode allows you to place it anywhere your
pets
always hang around, thereby meeting different drinking habits of pets easily.
What is "monitoring on pet's drinking"?
Everything about your pets’ drinking condition, covering the duration, intake, and frequency, will
be
monitored via PAWAii APP, just for easy checks.
How long does the fountain last after a full charge of this
5,000
mAh battery?
A maximum of 30-day endurance could be achieved during normal use. While in actual use, the
endurance of the
fountain will vary slightly depending on the number of pets you feed, the drinking habits of your
pets, etc.
Can I use the fountain in a plug-in state in case I forget to
charge
it?
Of course. This fountain comes with a USB Type-C cable, which can ensure you to continuously use it
in the
plug-in mode. And please charge the fountain via any charging hole in the base or the external water
pump.
Why doesn't the data display on the app immediately sometimes
after
my pet's drinking?
In the battery-operated mode, the data will be updated once every 4 hours, for the multiple purposes
of
lower power consumption, and longer battery life. The fountain can also be used in the plug-in mode,
and
your pet’s intake data will be updated and displayed on PAWAii APP instantly. Because in this case,
the
fountain is connected to the server in real-time.
How to maintain this fountain?
In order to keep your pet healthy, we recommend that you clean the fountain every week and replace
the
filter on a monthly basis to ensure that your pet can always have access to clean water. The
fountain does
not require additional maintenance and can work normally on a stable surface. Please do not expose
the
device to an environment of high temperature and high humidity.
I often go away on business. How many days can this fountain
cover
my cat?
When filled with water, the fountain can ensure at least a 7-day supply for a cat of normal size.
Can I use it outdoors?
This fountain can be used in the porch area. To get the best work performance, it is not recommended
to use
it outdoors.
What is NSF certification?
NSF (NSF International) was founded in 1944 as the National Sanitation Foundation. It is a
non-profit
organization that sets a course to create independent standards, product testing, and certification
programs
in the field of public health. Water quality & safety certification standards developed by NSF
are taken
as
the leading industry standards.
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.end().find('.pw-product-description-productfeature-movie-content-item-img-svg2').css('opacity', '0');
$this.siblings('.pw-product-description-productfeature-movie-content-item').find('.pw-product-description-productfeature-movie-content-item-img-svg1').css('opacity', '0')
.end().find('.pw-product-description-productfeature-movie-content-item-img-svg2').css('opacity', '1');
$this.parents('.pw-product-description-productfeature-movie-content').siblings('.pw-product-description-productfeature-movie-items').find('.pw-product-description-productfeature-movie-item').eq(index).css('display', 'block')
.siblings('.pw-product-description-productfeature-movie-item').css('display', 'none');
var isNormalVisible = $this.find('.pw-product-description-productfeature-movie-content-item-text-normal').css('display') == 'block';
if (!isNormalVisible) {
$this.find('.pw-product-description-productfeature-movie-content-item-text-normal').slideDown(500);
$this.css('align-items', 'flex-start')
.find('.pw-product-description-productfeature-movie-content-item-text-bold').css('color', '#292929');
$this.siblings('.pw-product-description-productfeature-movie-content-item').find('.pw-product-description-productfeature-movie-content-item-text-normal').slideUp(500);
$this.siblings('.pw-product-description-productfeature-movie-content-item').css('align-items', 'center')
.find('.pw-product-description-productfeature-movie-content-item-text-bold').css('color', '#E2E2E2');
}
var top = window_width >= 1440 ? [296, 439, 462] : [269, 413, 434];
$('.pw-product-description-productfeature-movie-content-border').css('top', top[index]);
});
// Hover Start
$(".pw-crowd-compare-box-bottom-left-info-item").hover(function () {
var index = $(this).data("index");
$(`div[data-index='${index}']`).toggleClass("active-hover");
});
// Hover End
Delivery and returns follow our Shipping Policy and 30-day Return & Refund Policy. Ask us to confirm any separate manufacturer warranty for the exact item.
| Weight | N/A |
|---|---|
| Option 1 | White / 1*Fountain Pro, White / 1*Fountain Pro & 1*Filter Set, Red / 1*Fountain Pro, Red / 1*Fountain Pro & 1*Filter Set |
| Original brand | PAWAii |
Compare capacity, bowl dimensions, cleaning instructions and any stated power requirements or replacement parts.
Compare bowl dimensions, capacity and any stated power or replacement-part requirements. Check the care instructions for the exact material and device.
Use and care for this item according to its supplied manufacturer instructions. Confirm the exact model, dimensions and selected options above; features not stated for this product are not promised.





Compare capacity, bowl dimensions, cleaning instructions and any stated power requirements or replacement parts.
Compare bowl dimensions, capacity and any stated power or replacement-part requirements. Check the care instructions for the exact material and device.
Available options are listed on each product. Select the exact option before adding it to your cart; not every item offers every color or size.
Handling takes 2–3 business days, followed by 3–6 business days in transit: 5–9 business days total. Business days exclude weekends and U.S. public holidays; these stages are already included in the total.
Email [email protected] with your order reference and the email used at checkout. We can help with available dispatch and tracking information.
Contact [email protected] within 30 days after delivery. Include your order reference and a description of the issue, and obtain return instructions before sending a parcel.
For feeding supplies, identify the capacity or model and describe use, cleaning and any missing bowl, lid, cable or other supplied part. Send your order reference, a description and available photos of the item and packaging to [email protected].
The expected posting time is 7–10 business days from merchant refund approval, through the original payment method. Contact [email protected] if this period has passed.
Contact [email protected] with the product name and selected option.
Free standard U.S. shipping. No minimum order. Handling 2–3 + transit 3–6 business days; 5–9 business days total.
Shipping policyContact us within 30 days after delivery for return instructions. Approved refunds: 7–10 business days from approval.
Returns & refunds